Interactions refer to the type and volume of inquiries and requests for service that come into the Contact Centre. (Note: Caller may have more than one inquiry during a call.)
Dataset schema (Attributes)
- Department: Name of an organization unit at the City of Vancouver
- Division: The group within a department at the City of Vancouver responsible for the call
- Call_Type: Specific type of interaction that relates to a division
- Channel: Identifies how the inquiry or request came into 3-1-1
Note: Department, Division or Call Types beginning with ZZ – OLD refers to obsolete types used in the past. Generally, another call type within the same division, or another division within the same department replaced the obsolete type.
The 3-1-1 case management system started collecting interaction data on February 16, 2009.
The extract on this website is updated monthly.
Data is electronically extracted from the 3-1-1 case management system.
Websites for further information
The following JSON object is a standardized description of your dataset's schema. More about JSON schema.